Greetings, brave adventurer! We’ve compiled answers to the most common queries about our RPG treasures and services. May this guide aid you on your quest for the perfect gaming supplies.
Product Questions
What types of RPG products do you offer?
Our guild hall is stocked with various adventuring essentials including:
- Rulebooks and campaign settings
- Adventure paths for multiple systems
- Dice sets and accessories
- Miniatures and game supplies
- Specialized items for games like Dungeons & Dragons, Age of Rebellion, and Achtung! Cthulhu
Do you offer deals or discounts on your products?
Yes! We regularly feature special deals in our “Deals” section. Keep an eye on our offerings as they change with the seasons and new product arrivals.
Ordering & Account Questions
How do I create an account with your guild?
You can establish your adventurer’s profile during the checkout process. This will allow you to track your quests (orders) and speed up future purchases.
I forgot my account password. How can I regain access?
Use the “Forgot Password” spell on our login page. We’ll send magical instructions to your registered email to help you create a new password.
Payment Questions
What payment methods do you accept?
We accept tribute in these secure forms:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We employ powerful encryption magic (SSL technology) to protect your payment details. Your financial information is never stored on our servers.
Shipping & Delivery Questions
How long will my order take to arrive?
Your quest items undergo 1-2 days of careful preparation in our workshop before beginning their journey. Then:
- Standard Shipping: 10-15 days after dispatch via DHL or FedEx
- Free Shipping: 15-25 days after dispatch via EMS (for orders of 50 gold pieces or more)
Do you ship to my realm?
Our caravans travel to most corners of the world. However, some particularly treacherous or remote locations (certain areas of Asia and other isolated territories) may require special arrangements. If your stronghold falls in these areas, please contact our customer service for guidance.
How much does shipping cost?
- Standard Shipping: 12.95 gold pieces via DHL or FedEx
- Free Shipping: Available for orders of 50 gold pieces or more via EMS
Can I track my order?
Yes! Once your package has been dispatched from our workshop, we’ll send you a magical scrying message (tracking number) so you can follow its journey to your gaming table.
Returns & Exchanges
What is your return policy?
Should any item not meet your adventuring standards, you have 15 days after receipt to begin a return quest. Contact our guild masters at [email protected] to initiate the process.
What condition must items be in for returns?
Items must be returned in their original condition, with all packaging, components, and enchantments intact. We cannot accept returns on opened dice sets or damaged books.
How long do refunds take?
Once we receive your returned items and verify their condition, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Adventurer’s Note: Couldn’t find the answer to your quest? Our guild masters are always ready to assist! Send a messenger to [email protected] and we’ll respond before you can say “natural 20!”
May your dice roll true and your adventures be legendary!