Last Updated: October 2023

Greetings, valiant adventurer! Welcome to the RPG Deal Shop Returns & Exchanges Policy – your trusted guide for returning items that didn’t quite meet your quest requirements. Just as we protect your privacy with powerful encryption magic, we’re committed to making your return journey smooth and hassle-free.

The Quest for Satisfaction

We understand that sometimes an item doesn’t suit your adventuring needs. Whether it’s a set of dice that doesn’t roll true or a rulebook that doesn’t match your campaign setting, we’re here to help make things right.

Adventurer’s Note: You have 15 days from the date you receive your items to initiate a return or exchange.

Return & Exchange Process

Step 1: Prepare Your Return Scroll

Before sending anything back, you must contact our Guild Masters to receive a Return Authorization Number. Use the template below to craft your message:

Subject: Return/Exchange Request – [Your Order Number]

Message:
Greetings Guild Masters,

I wish to return/exchange the following item(s) from my order #[Your Order Number]:

– Item Name: [Product Name]
– Quantity: [Number of Items]
– Reason: [Please describe why you’re returning/exchanging]
– Preferred Resolution: [Refund / Exchange for specific item]

My contact information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]

May your rolls be ever in your favor!

Step 2: Package Your Items

Once you receive your Return Authorization Number, carefully package your items including:

  • The item in its original condition
  • All original packaging and materials
  • Any included accessories or bonus items
  • The original packing slip or invoice
  • Your Return Authorization Number clearly visible on the outside

Step 3: Send to Our Guild Hall

Ship your package to:

RPG Deal Shop Returns
8704 Bayberry Place
Plantation, US 40242
Return Auth #: [Your assigned number]

We recommend using a trackable shipping service and keeping your tracking number safe.

Refund Timeline & Methods

Once we receive and inspect your returned items:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Refunds will be issued to your original payment method
  • Credit Card/PayPal: 5-10 business days to appear on your statement
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

For exchanges:

  • Follow the same return process above
  • Clearly state what item you’d like to exchange for
  • We’ll ship your new item once we receive the return
  • Price differences will be refunded or charged accordingly

Items That Cannot Be Returned

Through our analysis of the realm’s offerings, we’ve identified these items that cannot be returned once their magical seals are broken:

  • Dice Sets – Once these fate-shapers have been used in gameplay, their destiny is sealed
  • Opened Books & Box Sets – Knowledge once consumed cannot be unlearned
  • Digital Products – These ethereal items cannot be reclaimed once delivered
  • Gaming Accessories with removed packaging or signs of use
Exception: If you receive a damaged or defective item, contact us immediately! We’ll send a replacement faster than a rogue’s escape attempt.

International Adventurers

For those beyond our primary realm (excluding Asia and certain remote regions), return shipping costs are the responsibility of the adventurer. Please contact us before sending international returns.

Contact Our Guild Masters

Questions about returns? Our customer service wizards are standing by:

Email: [email protected]
Response Time: Within 24 hours
Scroll Address: 8704 Bayberry Place, Plantation, US 40242

May your returns be few, your exchanges satisfactory, and your adventures legendary!