Last Updated: October 2023

Greetings, Adventurer!

Welcome to the RPG Deal Shop Shipping & Returns Policy – your comprehensive guide to navigating the realms of delivery and item exchanges. Just as a seasoned dungeon master prepares for every campaign twist, we’ve crafted this policy to ensure your shopping experience is as epic as your tabletop adventures.

The Quest for Your Goods: Shipping Information

Order Processing Time

Our guild masters work diligently to prepare your items for their journey:

  • Processing Time: 1-2 business days after order confirmation
  • Orders placed on weekends or holidays will be processed the next business day

Shipping Methods & Timelines

Choose the path that best suits your adventuring needs:

Standard Shipping – The Reliable Courier

  • Carrier: DHL or FedEx
  • Cost: $12.95
  • Delivery Time: 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping – The Economical Expedition

  • Carrier: EMS
  • Cost: FREE for orders over $50
  • Delivery Time: 15-25 business days after shipment
  • Tracking available

Adventurer’s Note: Delivery times are estimates and may vary based on your location and customs processing. International adventurers outside our primary realm (excluding Asia and certain remote regions) may experience longer delivery times.

The Return Journey: Our Returns & Exchange Policy

Important: You have 15 days from the date you receive your items to initiate a return or exchange.

The Three-Step Return Process

Step 1: Seek Authorization from the Guild Masters

Before sending anything back, you must contact our Guild Masters to receive a Return Authorization Number. Use the following template to craft your message:

Subject: Return/Exchange Request – [Your Order Number]

Message:
Greetings Guild Masters,

I wish to return/exchange the following item(s) from my order #[Your Order Number]:
– Item Name: [Product Name]
– Quantity: [Number of Items]
– Reason: [Please describe why you’re returning/exchanging]
– Preferred Resolution: [Refund / Exchange for specific item]

My contact information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]

May your rolls be ever in your favor!

Step 2: Prepare Your Artifacts for Return

Once you receive your Return Authorization Number, carefully package your items including:

  • The item in its original condition
  • All original packaging and materials
  • Any included accessories or bonus items
  • The original packing slip or invoice
  • Your Return Authorization Number clearly visible on the outside of the package

Step 3: Dispatch to Our Guild Hall

Ship your package to:

RPG Deal Shop Returns
8704 Bayberry Place
Plantation, US 40242
Return Auth #: [Your assigned number]

We recommend using a trackable shipping service and keeping your tracking number safe for reference.

Refund Timeline & Methods

Once we receive and inspect your returned items:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Refunds will be issued to your original payment method
  • Credit Card/PayPal: 5-10 business days to appear on your statement
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

For those seeking different treasures:

  • Follow the same return process outlined above
  • Clearly state what item you’d like to exchange for in your initial message
  • We’ll ship your new item once we receive the return
  • Price differences will be refunded or charged accordingly

Magical Items That Cannot Be Returned

Through our analysis of the realm’s offerings, we’ve identified these items that cannot be returned once their magical seals are broken:

  • Dice Sets – Once these fate-shapers have been used in gameplay, their destiny is sealed
  • Opened Books & Box Sets – Knowledge once consumed cannot be unlearned
  • Digital Products – These ethereal items cannot be reclaimed once delivered
  • Gaming Accessories with removed packaging or signs of use

Exception: If you receive a damaged or defective item, contact us immediately! We’ll send a replacement faster than a rogue’s escape attempt.

International Adventurers

For those beyond our primary realm (excluding Asia and certain remote regions), return shipping costs are the responsibility of the adventurer. Please contact us before sending international returns to discuss the best approach for your situation.

Contact Our Guild Masters

Questions about shipping or returns? Our customer service wizards are standing by:

  • Email: [email protected]
  • Response Time: Within 24 hours
  • Scroll Address: 8704 Bayberry Place, Plantation, US 40242

May your deliveries be swift, your returns be few, and your tabletop adventures legendary!